NXR-PRO by Duro Corp NXR-PRO 48 model NXRPRO485 – Product Liability Lawyer

2026-06-16 – A consumer reported discovering charred internal wiring inside an NXR-PRO 48-inch professional-style gas range, manufactured by Duro Corporation, after removing a trim piece to locate the serial number. The incident, categorized as a Fire Or Burn Hazard, was filed with the CPSC SaferProducts.gov database under report ID 6069399.

Product Details

Brand Name: NXR-PRO
Manufacturer: DURO CORPORATION
Model: NXR-PRO 48 (model NXRPRO485)
Retailer: Costco Wholesale (Costco.com)
Incident Report Number: 6069399
Severity Type Name: No First Aid or Medical Attention Received
Severity Type ID: 6

Incident Overview

In May 2026, the owner of an NXR-PRO gas range purchased in February 2018 attempted to locate the unit's serial-number plate, which was not visible from any exterior surface. Upon removing the front trim piece, the consumer discovered charred, burnt internal wiring inside the unit at the point where the wiring passes through into the burner assembly area. The braided wiring sleeve showed burnt discoloration, the metal cavity opening had heat-darkened edges, and surrounding metal surfaces showed signs of sustained heat exposure. The consumer immediately shut off the gas at the wall valve and disconnected the electrical supply, taking the unit out of service.

According to the incident report, the consumer noted that this finding was consistent with unsafe behavior the unit had shown since its first year of use, including unpredictable burner temperature spikes and excessive, inconsistent oven heating that on occasion caused minor first-degree burns during normal cooking (no medical treatment was needed). The consumer reported that the manufacturer, Duro Corporation, was given written notice with photographs but declined to assess the safety condition, responding only that the unit was outside its 2-year warranty. The retailer, Costco, closed the matter on the same warranty basis without conducting the safety diagnosis its own representative had said was necessary. The report references multiple prior CPSC reports on NXR/Duro gas ranges describing igniters that fail to shut off, electrical sparking, runaway temperatures, and burn injuries.

Safety Concerns

Immediate Dangers: Charred internal wiring in a gas range creates a direct fire risk. If the damaged wiring arcs or overheats, it could ignite nearby combustible materials or the gas supply, potentially causing a structure fire or explosion. The consumer reported that the wiring was located where it passes into the burner assembly, a location where gas may be present.

Long-Term Risks: Continued use of a gas range with compromised wiring can lead to progressive degradation of insulation, increasing the likelihood of short circuits and electrical fires. The consumer described prior issues with temperature spikes, suggesting the defect may have been present for years, gradually worsening without visible external signs.

Warning Signs: Symptoms reported by the consumer included unpredictable burner temperature spikes and excessive, inconsistent oven heating. These may indicate underlying electrical or control system failures that precede more serious hazards. Discolored or charred wiring found during inspection is a clear warning sign that requires immediate professional evaluation.

Who Might Be Affected: The primary risk is to the device owner and anyone in the home, including family members and visitors. Prior CPSC reports on similar NXR/Duro ranges involve burn injuries to children, including a one-year-old who suffered a third-degree burn, and a consumer whose clothing caught fire on the cooktop. Bystanders, especially children, are vulnerable to burns from unexpected flare-ups or fires.

What Our Clients Say

What Consumers Should Do

Stop Using Immediately: If you suspect any internal wiring damage or have experienced erratic temperature behavior in your gas range, discontinue use right away. Shut off the gas supply at the wall valve and unplug the unit to eliminate the risk of fire or gas leak.

Do Not Attempt Repairs: Internal wiring defects in gas appliances should only be inspected by a qualified technician. Do not attempt to disassemble or repair the unit yourself, as improper handling could worsen the hazard or void any remaining warranty.

Preserve the Product: Keep the unit in its current condition and do not discard or alter it. Retain all photographs, receipts, and correspondence with the manufacturer or retailer. This evidence may be critical for a safety investigation or potential legal claim.

Document the Incident: Take detailed photographs of any visible damage, including wiring discoloration, heat marks, and surrounding areas. Write down the timeline of events, including any prior unusual behavior such as temperature spikes or inconsistent heating.

Report to the CPSC: File a report on SaferProducts.gov if you experience a similar issue. Include photographs and a detailed description. The CPSC uses these reports to identify patterns and initiate recalls if necessary.

Check for Recalls: Visit CPSC.gov and search for NXR-PRO or Duro Corporation gas ranges to see if any recalls have been issued for your model. Sign up for recall alerts to stay informed.

If you have suffered injury or property damage related to this product, consider speaking with a product liability attorney to understand your legal options.

Manufacturer's Response

Duro Corporation, through its national counsel, responded that the gas range was outside its two-year limited warranty period and that the company does not provide free warranty parts or service after expiration. Duro stated it has no record of prior complaints from the consumer. Regarding the charred wiring, Duro reviewed the photograph provided and asserted that the discoloration is normal heat discoloration from normal use and not a safety hazard. The manufacturer considers the matter closed.

Legal Help Available

H Law Group is a California product liability law firm representing individuals harmed by defective products. We handle cases on a contingency fee basis, meaning you pay nothing unless we recover compensation for you. Our team offers free, no-obligation consultations to discuss your situation and explore your legal options. If you or a loved one was injured by NXR-PRO by Duro Corp NXR-PRO 48 model NXRPRO485 or a similar product, contact H Law Group at (888) 499-4948 for a free, no-obligation consultation.