samsung Samsung NX60A6751SS/AA – Product Liability Lawyer

2026-04-01 – A consumer has reported a burn hazard involving a Samsung gas range, model NX60A6751SS/AA, to the U.S. Consumer Product Safety Commission (CPSC) via its SaferProducts.gov database. According to the report filed on 2025-04-21 (CPSC Report ID 5939768, available at https://www.saferproducts.gov/PublicSearch/Detail?ReportId=5939768), the range's door fails to close properly, allowing heat to escape and causing the knobs and control panel to reach dangerously high temperatures. The incident is classified as a design defect.

Product Details

Brand Name: Samsung
Manufacturer: SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
Model: NX60A6751SS/AA
Retailer: Lowe's
Incident Report Number: 5939768
Severity Type Name: No First Aid or Medical Attention Received
Severity Type ID: 6

Incident Overview

The consumer purchased the Samsung NX60A6751SS gas range from Lowe's in the summer of 2024. From the start, the oven door never closed completely, leaving a visible gap. As a result, the stove knobs and control panel would become hot enough to cause mild burns during use.

In April 2025, the range was repaired under warranty, but the problem worsened. After the repair, the 'door open' indicator lights up whenever the oven is heating, and the knobs and panel become too hot to touch even briefly. The consumer reports that pushing the door slightly improves the closure, but a gap always remains, allowing heat to escape and making the knobs dangerously hot. The consumer stated, "It is hurting us and needs to be replaced." Samsung has offered additional service, but the consumer notes that the prior repair did not resolve the issue and expresses doubt that further service will help.

Safety Concerns

Immediate Dangers: The gap in the oven door allows hot air to escape directly onto the control panel and knobs. These surfaces can reach temperatures high enough to cause burns upon contact, even from brief touches. The consumer reported that the knobs and panel are "too hot to even touch briefly," indicating a risk of immediate skin injury.

Long-Term Risks: Continued use of the range without addressing the door gap may lead to repeated burn incidents. Additionally, the heat escaping from the gap could damage nearby cabinetry, countertops, or other kitchen components over time due to prolonged exposure to high temperatures.

Who Might Be Affected: The primary users of the range—adults cooking or adjusting oven settings—are at risk. Children or pets in the kitchen could also accidentally come into contact with the hot surfaces, increasing the likelihood of injury.

Warning Signs: The 'door open' indicator light is a clear sign that the door is not sealing properly. The consumer also noted that the knobs and panel become hot during oven use, which is an abnormal condition. Any heat emanating from the front of the range or difficulty closing the door completely should be considered a warning.

What Our Clients Say

What Consumers Should Do

Stop Using Immediately: If your Samsung NX60A6751SS/AA range exhibits a door gap or hot knobs, discontinue use to prevent burn injuries.

Preserve the Product: Keep the range in its current condition and retain all documentation, including purchase receipts, warranty information, and repair records. This evidence may be important if you pursue legal options.

Document the Incident: Take photos or videos of the door gap, the 'door open' indicator, and any hot surfaces. Note the dates and circumstances of each occurrence.

Contact the Manufacturer: Report the issue to Samsung at 1-800-SAMSUNG and request a resolution. Keep records of all communications.

Report to the CPSC: File a report at SaferProducts.gov to help regulators identify unsafe products and potential recalls.

Check for Recalls: Visit CPSC.gov to see if your model has been recalled or is under investigation.

If you or a loved one has suffered burns or other injuries from this product, you may wish to speak with a product liability attorney to discuss your legal options.

Manufacturer's Response

The manufacturer's official response to this specific incident report is not publicly available at the time of this writing. No public recall or official statement from Samsung regarding this issue has been issued as of the report date.

Legal Help Available

H Law Group is a California product liability law firm dedicated to helping consumers injured by defective products. We handle cases on a contingency fee basis, meaning you pay nothing unless we recover compensation for you. Our team offers free consultations to evaluate your case. If you or a loved one was injured by samsung Samsung NX60A6751SS/AA or a similar product, contact H Law Group at (888) 499-4948 for a free, no-obligation consultation.