Bigscreen Beyond Bigscreen Beyond 2e – Product Liability Lawyer

2026-02-18 – A consumer reported receiving a minor electric shock while using the Bigscreen Beyond Bigscreen Beyond 2e virtual reality headset, according to a product safety incident report filed with the U.S. Consumer Product Safety Commission (CPSC) on SaferProducts.gov. The incident highlights potential electric shock hazards associated with the device's design.

Product Details

Brand Name: Bigscreen Beyond
Manufacturer: Bigscreen, Inc.
Model: Bigscreen Beyond 2e
Incident Report Number: 5878396
Severity Type Name: No First Aid or Medical Attention Received
Severity Type ID: 6

Incident Overview

On January 31, 2026, a consumer reported receiving an electric shock while using the Bigscreen Beyond 2e virtual reality headset. According to the incident report filed with the CPSC, the consumer had been using the device for approximately one hour during what they described as normal use. During that time, the consumer felt a continuous electric shock just below their right eye, similar to the sensation of touching a 9-volt battery's contacts to wet skin. The device's display flickered as the shock occurred and then ceased to function entirely.

The consumer noted that while there was no lasting injury from the shock, they expressed concern about the product having a failure state that delivers a shock to an area so close to the eye. The incident report, available on SaferProducts.gov under ID 5878396, did not indicate any prior issues with the device or that the consumer had attempted repairs.

Safety Concerns

Immediate Dangers: Electric shocks from a head-mounted display can cause involuntary muscle contractions, pain, and startle responses that may lead to falls or other secondary injuries. When the shock occurs near the eye, there is a heightened risk of reflexive eye movement or blinking that could cause temporary visual disturbance or even corneal abrasion if the headset shifts.

Long-Term Risks: Repeated exposure to electric shocks, even low-voltage ones, can potentially cause nerve damage or sensitization over time. The proximity of the shock to the eye raises concerns about cumulative effects on ocular nerves or muscles, though such risks would require further investigation.

Environmental Triggers: The incident narrative describes the shock as feeling like a 9-volt battery on wet skin, suggesting that moisture or sweat could be a contributing factor. VR headsets often trap heat and moisture against the face during extended use, which may lower skin resistance and increase the likelihood of electrical conduction.

Warning Signs: The flickering display reported by the consumer may serve as a warning sign of electrical malfunction. Users who notice unusual screen behavior, tingling sensations, or intermittent power loss should immediately discontinue use and inspect the device for damage.

What Our Clients Say

What Consumers Should Do

Stop Using Immediately: If you experience any electrical sensation while using the Bigscreen Beyond 2e, remove the headset at once and do not reconnect it. Continuing use could result in a more severe shock.

Preserve the Product: Keep the headset, all cables, and packaging in their current condition. Do not attempt to repair or modify the device, as this may destroy evidence needed for investigation.

Document the Incident: Take clear photos of the device, especially any visible damage or discoloration. Record the date, time, duration, and details of the shock, including any symptoms or device behavior like flickering.

Contact the Manufacturer: Report the issue to Bigscreen, Inc. through their official support channels. Provide them with the incident details and ask whether they are aware of similar reports.

Report to the CPSC: File a report on SaferProducts.gov if you have not already done so. This helps regulators track potential defects and take action if warranted.

Check for Recalls: Visit CPSC.gov to see if any recalls or safety notices have been issued for the Bigscreen Beyond 2e.

If you or a loved one has suffered injury or property damage from this product, you may want to speak with a product liability attorney about your legal options.

Manufacturer's Response

The manufacturer's official response to this specific incident report is not publicly available at the time of this writing.

Legal Help Available

H Law Group is a California-based product liability law firm dedicated to helping consumers injured by defective products. We handle cases on a contingency fee basis, meaning you pay nothing unless we recover compensation for you. Our team offers free, no-obligation consultations to discuss your situation and explore your options. If you or a loved one was injured by Bigscreen Beyond Bigscreen Beyond 2e or a similar product, contact H Law Group at (888) 499-4948 for a free, no-obligation consultation.