Flexworks – Product Liability Lawyer

2026-03-12 – A consumer reported suffering a burn from a Flexworks neck massager while using the device in bed, according to a recently filed incident report with the U.S. Consumer Product Safety Commission’s (CPSC) SaferProducts.gov database. The report, filed by the device owner on February 13, 2026, identifies the manufacturer as Aduro Products and lists the hazard as a burn hazard resulting from an alleged design defect. The incident required first aid administered by a non-medical professional.

Product Details

Brand Name: Flexworks
Manufacturer: Aduro Products
Retailer: Ollie’s
Incident Report Number: 5906207
Severity Type Name: First Aid Received by Non-Medical Professional
Severity Type ID: 7

Incident Overview

According to the CPSC SaferProducts report (ID 5906207), the incident occurred on February 13, 2026, when a consumer was using the Flexworks massager on their neck while lying in bed. The report states that the device “got really hot” and caused a burn to the consumer’s neck. The consumer described using the product as intended—applying the massager to the neck area—when the overheating occurred. The burn required first aid from a non-medical professional, indicating that the injury was not severe enough to require emergency medical treatment but still caused harm.

The incident narrative does not specify whether the consumer had used the massager previously without issue, nor does it mention any visible damage or warning signs before the overheating. The report does not indicate that the consumer modified the product or used it in an unintended manner. The product was purchased at Ollie’s, a discount retailer. No recall or manufacturer statement has been issued in connection with this specific report as of the time of this article.

Safety Concerns

Immediate Dangers: When a massager designed for neck use overheats during operation, the direct contact with sensitive skin—particularly the neck, which has thinner skin and more nerve endings—can cause first- or second-degree burns within seconds. The burn hazard is heightened because users may not immediately detect the rising temperature, especially if the device is used while lying down or falling asleep.

Long-Term Risks: Repeated exposure to excessive heat, even at sub-burn levels, can damage skin tissue over time, leading to chronic pain, scarring, or changes in skin pigmentation. If the overheating is caused by an electrical fault, there is also a risk of the device igniting nearby bedding or clothing, potentially causing a fire.

Who Might Be Affected: The primary user of the neck massager is at direct risk. However, because the incident occurred in bed, anyone sharing the bed—such as a partner or child—could also be exposed to the hot surface or a potential fire. Consumers who use the device while drowsy or unsupervised are especially vulnerable.

Warning Signs: Overheating may be preceded by the device feeling unusually warm to the touch, a burning smell, or the massager’s surface becoming too hot to comfortably handle. In this incident, the consumer reported that the device “got really hot” without prior warning, suggesting that the temperature rise was sudden and not easily anticipated.

What Our Clients Say

What Consumers Should Do

Stop Using Immediately: If your Flexworks massager becomes excessively hot during use, turn it off and unplug it right away. Do not continue using the device, even if it appears to cool down, as the underlying issue may persist.

Preserve the Product: Keep the massager and any packaging, receipts, or documentation. Do not attempt to repair or modify the device, as this could affect your ability to file a claim or report the incident to the CPSC.

Document the Incident: Take photographs of the burn injury and the product, including any visible damage or discoloration. Write down the date, time, and circumstances of the incident while the details are fresh.

Seek Medical Attention: Even if the burn seems minor, have it evaluated by a healthcare professional. Burns on the neck can become infected or cause complications, and proper documentation of the injury is important for any potential legal action.

Report to the CPSC: File a report on SaferProducts.gov if you experience a similar issue. Your report can help the CPSC identify dangerous products and take regulatory action.

Check for Recalls: Visit CPSC.gov to see if Flexworks or Aduro Products has issued any recalls or safety warnings. You can also sign up for recall alerts from the CPSC.

If you or a loved one has suffered a burn injury from a product, you may want to speak with a product liability attorney to understand your legal options.

Manufacturer's Response

The manufacturer’s official response to this specific incident report is not publicly available at the time of this writing. Consumers can monitor the CPSC’s website for any updates from Aduro Products, such as safety notices or recall announcements. Additionally, checking the manufacturer’s own website or contacting them directly may provide further information.

Legal Help Available

H Law Group is a California-based product liability law firm representing individuals injured by defective products. We handle cases on a contingency fee basis, meaning you pay nothing unless we recover compensation for you. Our team offers free consultations to discuss your situation and explore your legal options. If you or a loved one was injured by Flexworks or a similar product, contact H Law Group at (888) 499-4948 for a free, no-obligation consultation.