Apple 15 pro max. Model MU693LLA – Product Liability Lawyer

2026-06-05 – A consumer has reported that an Apple iPhone 15 Pro Max (Model MU693LLA) has become dangerously hot during normal use, causing burns to the user's fingers. The incident, classified as a burn hazard, was recorded on the U.S. Consumer Product Safety Commission's (CPSC) SaferProducts.gov database, highlighting ongoing safety concerns with the device.

Product Details

Brand Name: Apple
Manufacturer: Apple Inc.
Model: MU693LLA
Retailer: AT&T
Incident Report Number: 6058308
Severity Type Name: No First Aid or Medical Attention Received
Severity Type ID: 6

Incident Overview

According to an incident report filed on the CPSC's SaferProducts.gov database (Report ID 6058308), a consumer purchased an Apple iPhone 15 Pro Max (Model MU693LLA) that began overheating immediately after purchase. The device progressively worsened over time, becoming extremely hot during normal activities such as texting and browsing the internet. The consumer reported that the phone caused burns to the tips of their fingers during use.

The reporter contacted Apple shortly after purchase to document the issue, but the company did not resolve the problem. The phone also experienced significant battery drain accompanying the overheating. The consumer noted that the device was used as intended and that the overheating posed a serious safety concern, as a consumer device should not cause physical injury during normal use. The report was filed to document the hazard and prevent harm to others.

Safety Concerns

Immediate Dangers: The primary risk is burns to the skin from direct contact with the overheated device. As reported, the phone became hot enough to cause burns during routine tasks like texting. Such burns can range from first-degree (redness and pain) to second-degree (blistering) depending on exposure duration and temperature.

Long-Term Risks: Continued use of a device that consistently overheats may indicate a progressive internal failure. Lithium-ion batteries, when subjected to repeated overheating, can enter thermal runaway—a chain reaction leading to fire or explosion. Even without immediate failure, chronic heat exposure degrades battery life and device performance.

Who Might Be Affected: The device user is most at risk, but bystanders, particularly children or pets, could also be injured if the device is left unattended while charging or in use. The burn hazard is especially concerning for individuals with reduced sensation in their hands, who may not notice the heat quickly enough.

Warning Signs: The consumer reported that the phone was hot from the day of purchase and worsened over time. Other potential warning signs include rapid battery drain, swelling of the device casing, unusual odors, or the device becoming too hot to hold comfortably. Any of these symptoms suggest an immediate safety risk.

What Our Clients Say

What Consumers Should Do

Stop Using Immediately: If your iPhone 15 Pro Max becomes excessively hot during normal use, power it off and disconnect it from any charger. Do not continue using the device until the cause is identified.

Do Not Attempt Repairs: Do not open the device or attempt to replace the battery yourself. Lithium-ion batteries can be volatile if punctured or mishandled. Seek professional assistance from Apple or an authorized service provider.

Preserve the Product: Keep the device in a safe, cool place away from flammable materials. Do not discard it, as it may be needed for investigation by the CPSC or for an insurance claim. Preserving the product in its current condition is important for documenting the defect.

Document the Incident: Take photos of any burns, the device's condition, and the serial number. Save receipts, correspondence with Apple, and any medical records if treatment is sought. Detailed documentation can support a report to the CPSC or a potential legal claim.

Report to the CPSC: File a report on SaferProducts.gov if you experience a similar issue. This helps the CPSC identify patterns and take appropriate action to protect other consumers.

Check for Recalls: Monitor CPSC.gov and Apple's recall page for any official actions related to the iPhone 15 Pro Max. Although no recall has been announced at this time, staying informed is crucial.

Consumers who have suffered injury or property damage due to a defective product may wish to speak with a product liability attorney to understand their legal options.

Manufacturer's Response

The manufacturer's official response to this specific incident report is not publicly available at the time of this writing.

Legal Help Available

H Law Group is a California-based product liability law firm representing consumers injured by defective products. The firm handles cases on a contingency fee basis, meaning there are no upfront costs for clients. They offer free consultations to discuss your case and explore your options. If you or a loved one was injured by Apple 15 pro max. Model MU693LLA or a similar product, contact H Law Group at (888) 499-4948 for a free, no-obligation consultation.