Bissell 2074A – Product Liability Lawyer

2026-06-01 – A child suffered a severe burn and permanent scarring after superheated steam leaked from a Bissell 2074A steam cleaner, according to a report filed with the U.S. Consumer Product Safety Commission's SaferProducts.gov database. The incident, classified as a burn hazard, involves a manufacturing defect in the device's internal rubber hose and steam head connection.

Product Details

Brand Name: Bissell
Manufacturer: BISSELL Homecare, Inc
Model: 2074A
Retailer: Amazon
Incident Report Number: 6046134
Severity Type Name: Seen by Medical Professional
Severity Type ID: 8

Incident Overview

On July 26, 2024, a consumer was using a Bissell 2074A steam cleaner when superheated steam escaped from a faulty internal rubber hose connection at the steam head. The steam heated the surrounding metal tube to an extreme temperature, causing a severe burn to the child's thigh. The injury required medical attention and resulted in permanent scarring, according to the incident report filed with the CPSC (Report ID: 6046134).

The consumer reported that the metal tube enclosing the hose was secured by only one screw. Over time, the screw hole wore from a circular shape into an oval, allowing the screw to wobble and the rubber hose/steam head interface to flex. This movement created a gap where steam could leak. Bissell inspected the device and attributed the condition to wear and tear, stating it did not indicate a broader safety concern. The product was purchased from Amazon.

Safety Concerns

Immediate Dangers: Superheated steam escaping under pressure can cause severe burns upon contact with skin. In this case, the steam heated the metal tube to a temperature sufficient to cause a third-degree burn, leading to permanent scarring. The confined space of the tube amplified the heat, turning the entire assembly into a burn hazard.

Long-Term Risks: Even after the initial burn heals, scar tissue may result in permanent disfigurement and loss of sensation in the affected area. For a child, such scarring can have lasting psychological and physical effects, including restricted movement if the burn is over a joint.

Who Might Be Affected: The primary risk is to the operator or nearby individuals, especially children, who may be closer to the device during use. The steam cleaner is a household appliance used on floors and surfaces, putting children at risk of accidental exposure.

Warning Signs: The failure mode described—a loose screw and oval-shaped screw hole—may be preceded by wobbling of the metal tube or visible steam escaping from areas other than the intended nozzle. Consumers should watch for any signs of steam leakage, unusual noises, or instability in the tube assembly.

What Our Clients Say

What Consumers Should Do

Stop Using Immediately: If your Bissell 2074A shows any signs of steam leakage, loose components, or wobbling parts, discontinue use to prevent burn injuries.

Preserve the Product: Keep the device in its current condition, including all parts and packaging. Do not attempt repairs or modifications, as this may affect your ability to pursue a claim.

Document the Incident: Take photographs of the injury, the product, and any visible defects (e.g., the oval-shaped screw hole). Save receipts, medical records, and correspondence with the manufacturer.

Seek Medical Attention: Burns from superheated steam can be deeper than they appear. Have any burn evaluated by a medical professional, especially if the victim is a child.

Contact the Manufacturer: Report the issue to BISSELL Homecare, Inc. at their customer service line. Keep a record of your communication.

Report to the CPSC: File a report at SaferProducts.gov to help regulators identify potential safety trends.

If you or your child suffered an injury from this product, you may want to speak with a product liability attorney to understand your legal options.

Manufacturer's Response

BISSELL stated that it takes product safety seriously and evaluated the incident. After inspecting the product, the company concluded that the condition appeared consistent with wear over time, affecting product performance but not indicating a broader safety concern. BISSELL noted that its products meet applicable safety standards and are evaluated by third-party approval agencies. The company said it will continue to monitor reports and cooperate with the CPSC.

Legal Help Available

H Law Group is a California product liability law firm representing individuals injured by defective products. Our attorneys handle cases on a contingency fee basis, meaning you pay nothing unless we recover compensation for you. We offer free consultations to discuss your case and your rights. If you or a loved one was injured by Bissell 2074A or a similar product, contact H Law Group at (888) 499-4948 for a free, no-obligation consultation.