Bissell 2994w – Product Liability Lawyer

2026-03-05 – A consumer reported sustaining a second-degree burn from a Bissell SteamShot handheld steam cleaner that unexpectedly sprayed steam. The incident, involving model 2994w manufactured by BISSELL Homecare, Inc, was filed with the U.S. Consumer Product Safety Commission (CPSC) via its SaferProducts.gov database and is classified as a fire or burn hazard.

Product Details

Brand Name: Bissell
Manufacturer: BISSELL Homecare, Inc
Model: 2994w
Incident Report Number: 5894532
Severity Type Name: Seen by Medical Professional
Severity Type ID: 8

Incident Overview

According to the incident report (ID: 5894532), the consumer purchased a Bissell SteamShot handheld steam cleaner prior to 2022. While using the device in their loft, they contacted Bissell Consumer Care because the unit was emitting steam even when the trigger was not pressed. At that time, the consumer was not informed of any recall.

On February 5, 2026, the unit malfunctioned again, spraying steam unexpectedly and causing a second-degree burn approximately 1.5 inches in diameter. The consumer reported permanent scarring as a result. After the injury, the consumer contacted Bissell, which opened a claim but failed to route the matter to the appropriate corporate or injury claims representative despite multiple requests. The consumer stated that the Consumer Care team continued handling the issue instead of the responsible claims department.

Safety Concerns

Immediate Dangers: The unexpected release of high-temperature steam can cause serious burn injuries upon contact with skin. In this incident, the steam spray resulted in a second-degree burn with permanent scarring, highlighting the risk of immediate tissue damage.

Long-Term Risks: Burns that reach the second degree can damage deeper skin layers, leading to permanent scarring, nerve damage, and potential loss of sensation in the affected area. Infection and prolonged healing are additional concerns.

Who Might Be Affected: The primary user of the steam cleaner is at direct risk, but bystanders, including children or pets, could also be injured if the device activates unexpectedly during use or storage.

Warning Signs: Prior to the serious incident, the consumer reported that the unit was spraying steam without the trigger being pressed. Such intermittent malfunction is a critical warning sign that the device may fail catastrophically and should not be ignored.

What Our Clients Say

What Consumers Should Do

Stop Using Immediately: If your Bissell SteamShot or similar steam cleaner releases steam without pressing the trigger, discontinue use right away to prevent injury.

Do Not Attempt Repairs: Opening or modifying the device could create additional hazards or void any warranty. Leave repairs to the manufacturer or a qualified professional.

Preserve the Product: Keep the steam cleaner in its current condition, including any packaging or documentation. This evidence is critical for investigation and any potential claims.

Document the Incident: Take photographs of the injury and the product, save medical records, and write down the sequence of events. This documentation supports your case.

Seek Medical Attention: For any burn injury, especially those that blister or cause scarring, consult a healthcare provider immediately to prevent complications.

Report to the CPSC: File a report at SaferProducts.gov to help regulators identify safety trends and take action.

Consumers who have suffered injury or property damage from this product may wish to speak with a product liability attorney about their legal options.

Manufacturer's Response

BISSELL stated it is committed to product safety and takes incident reports seriously. The company noted that this product meets or exceeds all applicable safety standards and that any CPSC notifications are investigated to determine if larger safety concerns exist. A response was provided to the CPSC regarding this specific report.

Legal Help Available

H Law Group is a California-based law firm dedicated to representing individuals injured by defective products. Our attorneys handle product liability cases on a contingency fee basis, meaning you pay nothing unless we recover compensation for you. We offer free, no-obligation consultations to discuss your situation and legal options. If you or a loved one was injured by Bissell 2994w or a similar product, contact H Law Group at (888) 499-4948 for a free, no-obligation consultation.