800 Series Dishwaster SHX78CM6N 28 – Product Liability Lawyer

2026-05-13 – A design defect in a Bosch 800 Series dishwasher has caused repeated laceration injuries to a consumer's leg, according to a report filed with the U.S. Consumer Product Safety Commission's SaferProducts.gov database. The incident involves a sharp-edged control panel gap that exposed the user to cutting hazards during normal use. BSH Home Appliances Corporation is the manufacturer.

Product Details

Brand Name: Bosch
Manufacturer: BSH Home Appliances Corporation
Model: 800 Series Dishwasher SHX78CM6N 28
Retailer: Lowe's
Incident Report Number: 6015900
Severity Type Name: First Aid Received by Non-Medical Professional
Severity Type ID: 7

Incident Overview

The consumer purchased a Bosch 800 Series dishwasher (model SHX78CM6N 28) on November 28, 2025, for home use, with installation completed on December 30, 2025. The incident report, filed with the CPSC (Report ID 6015900) and available on SaferProducts.gov, describes a design defect in the control panel. The control panel is made of thin, hard plastic and is fastened to the top of the dishwasher door, but a gap exists between the panel and the door, leaving sharp, rough edges exposed on each side. When the door is open for loading or unloading, these edges are approximately 7 inches from the floor.

The consumer's wife sustained three separate cuts to her leg from these sharp edges. The first incident occurred in February 2026, requiring first aid with a bandage and ointment due to bleeding. A second nick occurred later that same month, and a third incident on April 24, 2026, prompted the consumer to inspect the dishwasher. On April 25, 2025 (as noted in the report), the consumer contacted the manufacturer regarding the issue under warranty. The inspection revealed exposed sharp corner edges on each side of the panel capable of cutting skin, and a red re-injury spot consistent with a scar was observed on the wife's left leg.

Safety Concerns

Immediate Dangers: The exposed sharp edges create a direct laceration hazard. With the door down for loading, the edges are at leg height (about 7 inches from the floor), making contact likely during routine use. Cuts can occur with minimal force, as the thin plastic edges are rough and capable of breaking skin.

Long-Term Risks: Repeated cuts in the same area can lead to scarring, as evidenced by the reported re-injury spot. Scar tissue may be more susceptible to further injury and can cause cosmetic concerns or discomfort. Additionally, if cuts become infected, more serious medical issues could arise.

Who Might Be Affected: The primary users—those loading and unloading the dishwasher—are at risk. This includes adults, older children, or anyone with exposed legs near the open door. The low height of the edges increases risk for individuals of shorter stature.

Warning Signs: Visible rough or sharp edges on the plastic panel at the sides of the dishwasher door are clear indicators of the defect. The consumer reported that the edges were not flush with the sides, creating a gap that exposes the sharp corners.

What Our Clients Say

What Consumers Should Do

Stop Using Immediately: Discontinue use of the dishwasher until the sharp edges are addressed to prevent further injury. Avoid loading or unloading with the door fully open if the edges are exposed.
Do Not Attempt Repairs: Do not try to file down or cover the edges yourself, as improper modifications may void the warranty or create additional hazards.
Preserve the Product: Keep the dishwasher in its current condition for potential inspection by the manufacturer or legal professionals. Do not alter or dispose of the unit.
Document the Incident: Take clear photographs of the sharp edges and any injuries sustained. Save receipts, medical records, and correspondence with the manufacturer.
Seek Medical Attention: If cuts are deep, show signs of infection (redness, swelling, pus), or do not heal properly, consult a healthcare provider.
Contact the Manufacturer: Report the issue to BSH Home Appliances Corporation, referencing the model and incident details, and request a remedy under warranty.
Report to the CPSC: File a report on SaferProducts.gov to help track safety issues with the product.
Check for Recalls: Monitor CPSC.gov for any recalls or safety notices related to this dishwasher model.

Consumers who have suffered injury or property damage from this product may wish to speak with a product liability attorney to discuss their legal options.

Manufacturer's Response

The manufacturer's official response to this specific incident report is not publicly available at the time of this writing.

Legal Help Available

H Law Group is a California-based product liability law firm representing consumers injured by defective products. We handle cases on a contingency fee basis, meaning there is no upfront cost to clients, and we only get paid if we recover compensation for you. We offer free, no-obligation consultations to discuss your situation. If you or a loved one was injured by 800 Series Dishwaster SHX78CM6N 28 or a similar product, contact H Law Group at (888) 499-4948 for a free, no-obligation consultation.