Hisense HRS290P5FSE – Product Liability Lawyer

2026-04-21 – A consumer reported a fall hazard involving a Hisense refrigerator, model HRS290P5FSE, after a glass shelf in the freezer compartment detached and struck their foot. The incident, recorded in the CPSC SaferProducts.gov database, highlights potential manufacturing defects that could compromise the safety of the appliance.

Product Details

Brand Name: Hisense
Manufacturer: Hisense USA Corporation
Model: HRS290P5FSE
Retailer: Lowes
Incident Report Number: 5974933
Severity Type Name: First Aid Received by Non-Medical Professional
Severity Type ID: 7

Incident Overview

Approximately two months after purchasing a new Hisense HRS290P5FSE refrigerator, a consumer experienced a sudden failure of a glass shelf in the freezer compartment. The shelf fell out of its mounting and landed on the consumer's foot, causing injury that required first aid from a non-medical professional.

According to the incident report filed with the CPSC, the consumer investigated the cause and found that either the glass shelves were manufactured too small or the interior of the freezer had shrunk, preventing the shelves from securely staying in place. The report, ID 5974933, notes that the product was purchased from Lowes and had been used as intended prior to the incident.

Safety Concerns

Immediate Dangers: A falling glass shelf can cause blunt force trauma, cuts, or fractures, especially if it strikes a person's foot, leg, or head. The weight and sharp edges of the glass increase the risk of serious injury.

Long-Term Risks: If the shelf defect is widespread, repeated failures could lead to multiple injuries over time. Continued use without repair may result in additional shelf detachments, posing ongoing hazards to anyone near the appliance.

Who Might Be Affected: Anyone opening the freezer door is at risk, including adults, children, and pets. Bystanders in the kitchen could also be struck if a shelf falls unexpectedly.

Warning Signs: Consumers may notice shelves that appear loose, do not fit snugly, or shift when touched. Any unusual movement or gaps between the shelf and the freezer interior could indicate a pending failure.

What Our Clients Say

What Consumers Should Do

Stop Using the Freezer: Do not store items on or near the affected shelves until the issue is resolved to prevent further injury.

Preserve the Product: Keep the refrigerator and any fallen shelves in their current condition for inspection by the manufacturer or a safety investigator. Do not attempt to repair or modify the shelves.

Document the Incident: Take photographs of the shelf, the freezer interior, and any injuries. Save the purchase receipt and any related correspondence.

Contact the Manufacturer: Reach out to Hisense USA Corporation to report the defect and request a remedy, such as a replacement or repair.

Report to the CPSC: File a report at SaferProducts.gov if you experience a similar issue, to help identify potential widespread defects.

Check for Recalls: Visit CPSC.gov to see if any recalls have been issued for this model.

Consumers who have suffered injury or property damage from this product may wish to speak with a product liability attorney about their legal options.

Manufacturer's Response

The manufacturer's official response to this specific incident report is not publicly available at the time of this writing.

Legal Help Available

H Law Group is a California-based product liability law firm representing individuals injured by defective products. The firm handles cases on a contingency fee basis, meaning clients pay no upfront fees. For a free, no-obligation consultation, call (888) 499-4948. If you or a loved one was injured by Hisense HRS290P5FSE or a similar product, contact H Law Group at (888) 499-4948 for a free, no-obligation consultation.