Samsung RF28R7551SRAA – Product Liability Lawyer

2026-05-15 – A Samsung refrigerator model RF28R7551SRAA failed after about three years of normal household use, causing food spoilage, mold growth, and out-of-pocket costs for the consumer. The incident was reported to the U.S. Consumer Product Safety Commission (CPSC) via SaferProducts.gov as a product failure hazard involving a design defect. No injuries were reported.

Product Details

Brand Name: Samsung
Manufacturer: SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
Model: RF28R7551SRAA
Retailer: Conns
Incident Report Number: 6018450
Severity Type Name: No First Aid or Medical Attention Received
Severity Type ID: 6

Incident Overview

The consumer reported that their Samsung refrigerator stopped functioning after roughly three years of ordinary use. The appliance, which was still being financed, became completely unusable, leading to significant food loss and the development of mold. The consumer contacted Samsung multiple times, but the company refused to provide a replacement or any adequate resolution.

According to the incident report filed with the CPSC (Report ID 6018450), the consumer noted that many similar complaints describe repeated failures with this product line. The report was submitted out of concern for product reliability and consumer safety. No medical attention was required, but the financial burden of replacing spoiled food and the ongoing financing payments added to the consumer's hardship.

Safety Concerns

Immediate Dangers: A refrigerator failure can lead to rapid spoilage of perishable foods, increasing the risk of foodborne illness from bacteria such as Salmonella or E. coli. Consuming spoiled food may cause nausea, vomiting, or diarrhea, particularly in vulnerable individuals like children or the elderly.

Long-Term Risks: Persistent mold growth inside a failed refrigerator can release airborne spores, potentially triggering allergic reactions, asthma attacks, or respiratory infections in occupants. Prolonged exposure may worsen chronic lung conditions.

Property Damage Potential: Food loss represents a direct financial loss, but mold and moisture can also damage cabinetry, flooring, and walls if left unaddressed. The consumer reported out-of-pocket expenses beyond the value of the spoiled food.

Warning Signs: Intermittent cooling failures, unusual noises from the compressor, or condensation inside the fresh food compartment may signal an impending total failure. Consumers should monitor temperature fluctuations and act before the unit stops entirely.

What Our Clients Say

What Consumers Should Do

Stop Using Immediately: If your refrigerator fails to maintain safe temperatures (below 40°F), discard perishable foods and unplug the unit to prevent mold growth and electrical hazards.
Preserve the Product: Keep the refrigerator in its current condition for potential inspection by a third party or legal expert. Do not dispose of it or accept a manufacturer's offer that requires returning the unit without documentation.
Document the Incident: Take photos of the failed appliance, spoiled food, mold, and any visible defects. Save receipts for food replacement and repair costs. Record all communications with the manufacturer, including dates and names of representatives.
Contact the Manufacturer: Samsung can be reached at 1-800-SAMSUNG. Request a written response regarding warranty coverage or replacement options. Note that the consumer in this case reported multiple contacts without resolution.
Report to the CPSC: File a report at SaferProducts.gov, referencing model RF28R7551SRAA and incident report 6018450 if applicable. Your report can help identify broader safety issues.
Check for Recalls: Visit CPSC.gov to search for recalls on Samsung refrigerators. Even if no recall exists, your report contributes to safety monitoring.

Consumers who have suffered injury or property damage from a product failure may wish to consult a product liability attorney to explore their legal options.

Manufacturer's Response

The manufacturer's official response to this specific incident report is not publicly available at the time of this writing.

Legal Help Available

H Law Group is a California product liability law firm representing consumers harmed by defective products. We handle cases on a contingency fee basis, meaning you pay nothing unless we recover compensation for you. If you or a loved one was injured by Samsung RF28R7551SRAA or a similar product, contact H Law Group at (888) 499-4948 for a free, no-obligation consultation.