Samsung S24U SM-S928U – Product Liability Lawyer

2026-02-20 – A Samsung Galaxy S24 Ultra (model SM-S928U) has been reported as a fire and burn hazard in a consumer incident filed with the U.S. Consumer Product Safety Commission (CPSC) on June 30, 2025. The report, filed through the SaferProducts.gov database, describes the device overheating to the point of explosion, raising significant safety concerns for users.

Product Details

Brand Name: Samsung
Manufacturer: SAMSUNG TELECOM AMERICA (STA)
Model: S24U SM-S928U
Retailer: Verizon
Incident Report Number: 5876548
Severity Type Name: No First Aid or Medical Attention Received
Severity Type ID: 6

Incident Overview

According to a report filed with the CPSC on June 30, 2025, a consumer described a harrowing incident involving a Samsung Galaxy S24 Ultra. The consumer reported that a colleague's Samsung device, a recent model, suddenly exploded while in hand. The colleague was outdoors and managed to throw the phone about 25 feet away, but still suffered burns and was overcome by toxic fumes as colored sparks shot from the device. The consumer noted that if the incident had occurred while driving, the outcome could have been fatal.

The consumer, who stated they have purchased sixteen Samsung phones since December 2023, described a pattern of motherboard defects leading to overheating and dysfunction. They reported that a service center confirmed five motherboard failures on a previous phone, noting it would be prone to overheating. The consumer expressed fear for their safety, stating the phone heats up to the point where it cannot be held. They also described difficulties with network connectivity, freezing, and unresponsive dictation, all attributed to motherboard issues. The consumer emphasized that Samsung knowingly sells defective and dangerous products, as these issues have been repeatedly reported.

Safety Concerns

Immediate Dangers: The reported explosion and release of toxic fumes pose an immediate risk of burns, smoke inhalation, and eye injury. The device can reach temperatures that make it impossible to hold, leading to potential drop-related injuries or inability to disengage from the device.

Long-Term Risks: Continued use of a defective motherboard can cause cumulative heat damage, increasing the likelihood of thermal runaway and catastrophic failure. The consumer reported that heat further damages the motherboard, creating a vicious cycle that makes the device increasingly unstable.

Who Might Be Affected: The primary user is at greatest risk, but bystanders, including children and colleagues, can also be harmed by flying debris, toxic fumes, and fire. The consumer noted that a colleague was burned and overcome by fumes even after throwing the phone away.

Warning Signs: The consumer described overheating to the point where the device cannot be held, spontaneous shutdowns, and erratic behavior such as freezing and unresponsive dictation. These symptoms may indicate impending motherboard failure and increased fire risk.

What Our Clients Say

What Consumers Should Do

Stop Using Immediately: If your Samsung Galaxy S24 Ultra or any Samsung device shows signs of overheating, freezing, or unusual behavior, power it down and stop using it to prevent potential fire or burn hazards.

Do Not Attempt Repairs: Do not open, disassemble, or attempt to repair the device yourself, as this can increase the risk of fire or injury. Contact Samsung or an authorized service center for professional assessment.

Preserve the Product: Keep the device in a safe, non-flammable location (e.g., a metal container) away from children and pets. Preserve all packaging, receipts, and documentation for potential investigation.

Document the Incident: Take photos or videos of the device, any damage, and the environment. Record details of overheating events, shutdowns, or any unusual behavior, along with dates and times.

Contact the Manufacturer: Report the issue to Samsung directly through their customer service channels. Keep records of all communications, including names, dates, and reference numbers.

Report to the CPSC: File a report with the CPSC at SaferProducts.gov to help track and address safety defects. Include your incident report number if you have one.

Check for Recalls: Visit CPSC.gov to check if your model is subject to any recall or safety notice.

Consumers who have suffered injury or property damage due to this product may wish to speak with a product liability attorney to discuss their legal options.

Manufacturer's Response

The manufacturer's official response to this specific incident report is not publicly available at the time of this writing. Consumers are encouraged to check SaferProducts.gov for updates or contact Samsung directly for information regarding this report.

Legal Help Available

H Law Group is a California-based product liability law firm representing individuals injured by defective products. We handle cases on a contingency fee basis, meaning there is no upfront cost to you. Our team offers free consultations to discuss your potential claim. If you or a loved one was injured by a Samsung S24U SM-S928U or a similar product, contact H Law Group at (888) 499-4948 for a free, no-obligation consultation.