Solana Gear Heat & Massage Neck Wrap – Product Liability Lawyer

2026-06-17 – A consumer reported that a Solana Gear Heat & Massage Neck Wrap caused burns and property damage, according to a publicly filed incident report with the U.S. Consumer Product Safety Commission (CPSC) SaferProducts.gov database. The report describes a design defect leading to overheating, burning odors, and fabric discoloration during normal use.

Product Details

Brand Name: Solana Gear
Manufacturer: SOLANA GEAR
Retailer: Solana Gear
Incident Report Number: 6069972
Severity Type Name: First Aid Received by Non-Medical Professional
Severity Type ID: 7

Incident Overview

According to the report filed on April 1, 2026, a consumer purchased four Solana Gear Heat & Massage Neck Wraps. While using one of the devices as directed, the consumer noticed a burning odor and observed that the fabric had discolored from gray to faded brown. Wires inside the wrap burned through the fabric. When the consumer reached back to adjust the product on her neck, she burned her finger. She discontinued use after the injury.

The reporter stated that all four units exhibited the same dangerous behavior: overheating during normal use, causing significant burning and skin damage. Additionally, the product is designed to operate wirelessly after charging, but the consumer found it only worked when plugged in. She had purchased multiple units expecting one to be available in wireless mode while the other charged. The incidents were reported to the CPSC under report ID 6069972.

Safety Concerns

Immediate Dangers: When the neck wrap overheats, it can cause direct contact burns to the skin. The wires burning through the fabric create a risk of electrical shock or fire, and the hot exposed wires can cause additional injury upon contact.

Long-Term Risks: Repeated overheating may degrade internal components, increasing the likelihood of electrical shorts or thermal events. Continued use of a defective unit could lead to more severe burns or property damage.

Warning Signs: The consumer reported a burning odor and fabric discoloration as early indicators. Any unusual smell, visible discoloration, or excessive heat during use should be treated as a warning that the product may fail.

Who Might Be Affected: The primary user of the neck wrap is at highest risk, but bystanders could also be injured if the product catches fire or emits hazardous fumes. The device is worn on the neck, a sensitive area where burns can be particularly dangerous.

What Our Clients Say

What Consumers Should Do

Stop Using Immediately: Discontinue use of the Solana Gear Heat & Massage Neck Wrap if you notice any signs of overheating, burning odor, or fabric damage. Unplug and do not attempt to use the device again.

Do Not Attempt Repairs: Do not open or repair the product yourself. Damaged wiring or heating elements can pose a shock or fire hazard and may void any potential warranty.

Preserve the Product: Keep the neck wrap, all packaging, and any receipts or documentation. This evidence is important if you seek a remedy or report the issue to authorities.

Document the Incident: Take clear photos of any damage, discoloration, or burn marks. Write down the date, time, and circumstances of the incident, including how the product was used.

Seek Medical Attention: If you suffered burns or skin injury, see a medical professional for evaluation and treatment. First aid from a non-medical professional may not be sufficient for deeper burns.

Report to the CPSC: File a report at SaferProducts.gov to alert regulators and help prevent future injuries. Include the report ID 6069972 as a reference.

Check for Recalls: Visit CPSC.gov to see if a recall has been issued for this product or similar models.

Consumers who have experienced injury or property damage may wish to speak with a product liability attorney to understand their legal options.

Manufacturer's Response

The manufacturer's official response to this specific incident report is not publicly available at the time of this writing.

Legal Help Available

H Law Group is a California-based product liability law firm representing individuals injured by defective products. We handle cases on a contingency fee basis, meaning you pay nothing unless we recover compensation for you. Our team offers free, no-obligation consultations to discuss your situation and potential claims. If you or a loved one was injured by Solana Gear Heat & Massage Neck Wrap or a similar product, contact H Law Group at (888) 499-4948 for a free, no-obligation consultation.